Admin center

The first page, and the top tab on the left side you will see upon when you login to the Web Dashboard is the Assignments page. On this page you can assign tenants / lot members their parking spots - including future tenants that don’t have Parkade installed yet! Here’s a short list of the things you can do on this page:

1. Assign new or existing residents spots if they don’t have one
2. Change a spot for a resident
3. Set specific prices a resident should pay for their spot (if different than the standard price)
4. Monitor who has and has not accepted their spots

Note: You need to have set up Spots in your parking lot in order to assign them.

Step-by-Step Guide:

• Click the + Add button
• Select the Spot number you wish to assign
• Enter the Start Date of the reservation - you will be asked to specify the time as well - this is helpful if you assigning a spot that previously belonged to someone else

Note: you can only assign a spot to someone if there are no conflicting reservations or rentals for that spot. If there are, it can’t be assigned until those reservations/assignments are complete (or deleted).

Note: You can backdate the reservation if you’d like. When the user accepts the assignment, they will be charged from the date the reservation begins.

• If the parking spot has a definite End Date, fill it in. If not, you can leave the End Date empty.
• Assignments without End Dates are referred to as “open ended” or “recurring”
• Assignments created as open ended will recur automatically, monthly, on the same date unless the assignee ends the reservation (e.g., August 25 - September 25)
• The Monthly Price will default to the spot price (covered later on). If you would like the price to be different for this reservation, you can set that here.

Note: If you set this monthly price and the reservation does not have an end date, you will need to manually update the cost to the assignee when it needs to increase

• Choose the Occupant for the spot
• The drop down list will populate with Members of the lot
• You can create a Pre-Assignment if you know the individual’s email - even if they don’t have a Parkade account yet! When they create their account with this email, they will see the same prompt to accept the spot when they open the Parkade app.
• Optional: If you the details of the Vehicle the tenant will be parking in the spot, you can enter them below
• Click Save and you’re done!

‍Important! If you are changing a tenant’s spot, make sure you tell them to end their previous reservation.

List View

The Completed column can you tell you who has and hasn’t accepted the assignments you’ve created. An X indicates the resident has not accepted the reservation, while a ✓ indicates they have.

Note: When you create an assignment the spot is automatically blocked out for 30 days - it becomes unable to rented by other members of the lot. This is done to prevent the spot from being booked by someone else (which would ruin the pre-assignment). When the user accepts the pre-assignment, we instantly add the 30 days of availability back (in case they want to rent it out!).

What the Tenant Sees

The next time the resident or member of your lot that you created an assignment for opens the Parkade app, they will be prompted to accept the Spot.

There is no deadline for accepting an assignment. This means you should check for tenants that have not accepted their assignments from time to time. If they haven’t accepted it after a few days, it may be a good idea to reach out to them via email.

Using the Spot Page to Create an Assignment

In many cases, it will actually be easier to create an assignment via the Spots page, as you will be able to flow easily from checking which spots are available in your parking lot, then assign them from that screen. This is also covered in the Spots section of this guide, but here is a short video showing how it’s done:

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The Members page lists everyone who is a current, pending or former members of the lot you are currently viewing. You can also see the Spots they have assigned to them and Vehicles associated with their account. You can also take administrative actions here, like approving membership, removing access for a particular member(s), sending invites to a new people or editing certain member data.

Adding & Removing Members

There are two ways members can be added to your parking lot:

1. The tenant (or future tenant) requests access to the lot by searching for it in the Parkade app
2. Requires approval by a lot admin or owner
3. The tenant clicks on an Invite link to the lot
4. No approval needed: using the link will immediately add the member

The first option creates a user-initiated request to join the lot, which can be seen under the Status column as someone is marked as Pending.

When requesting to join a lot, users must enter their Connection to the lot - i.e. “why they are allowed to park here.” After reviewing to make sure this person should be in the lot, you can click on the “⋮” to the leftmost of the row, and select the appropriate action:

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1. Approve - immediately allows the user to join the lot
2. Remove - primarily used for existing members, you can use this to remove a member from the lot
3. Reject - this will reject the user’s request to join the lot, but they can make another request
4. Ban - this will reject the user’s request to join the lot, and prevent them from making another request to join

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Alternatively, you can use the Invite button at the top right of the Members screen to invite members directly without the need to review and approve them. To do this:

1. Click on the Invite button
2. Choose the Role the user should have
3. In most cases this should be set to Member, unless you’re inviting another staff member to monitor the dashboard
4. Choose what type of Invite Link you want
5. One Person, as the name implies, can be used by one person and then is no longer valid
6. Multiple people will generate a link that never expires - so be careful if you send this out!
7. Click Create Invite Link and copy the link
8. Press done!

Remember to sort by Status or set a Filter to easily see everyone who is pending approval/rejection!

Member Details

Clicking on the member’s name (or clicking the “⋮” and selecting View Details) will give you a closer look at that members Contact Information, Reservations, and Spots. You can also edit their Role and Lot Connection.

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The Reservations list shows all reservations, including canceled reservations, in the lot that have an end date no more than 7 days ago, or are taking place in the future. Eventually this page will show reservations with end dates up to 90 days ago.

On this page, you can see all the information about a reservation.

Canceling a Reservation

Currently, you can only cancel reservations free reservations. You will receive an error if you try to cancel any other reservations. Eventually this will change and you will be able to cancel and refund reservations from this page.

Reservation Details

When you click on a reservation, you can see all the details about it. Most importantly, you can see the price for the reservation, and whether or not the reservation is recurring.

Price Changes

When lot occupancy gets too high, or a waitlist gets too long, it’s a good indicator that rates for parking should be raised. This will encourage residents without a need for a parking spot to free the space for a resident that does, and will help prevent long waitlists in the lot. Parkade can help you get these price changes set up!

That said, price changes can be finicky - while we recommend coordinating directly with our team to manage a price increase at your lot, if you would like to learn how to make price changes on your own you can reach out to hello@parkade.com.

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While the majority, if not all, of your spots will have been uploaded when you were first onboarding with Parkade, the Spots page is useful for adding spots that may not have been included in the initial upload. You can also use this page to edit spots if you want to change details such as price, or you can remove spots entirely.

Adding Spots

In order to create a spot, first click + Add. You will then need to fill out the following information:

• Spot marker - typically the spot number, along with any other identifier you might want to include (1, B:3, etc.)

• Max rental duration - you can set the maximum rental duration in days and/or hours. Provided you have entered availability for the spot on the Parkade app, the follow conditions apply:
• Setting the max rental duration to 32 days or less will make the spot available only for short-term or fixed duration parking - it will not show up if tenants search for open ended parking
• Max rental durations longer than 32 days will appear both in short term and open ended searches

Availability for spots (what shows up for tenants searching for parking) is set within the web dashboard currently - this must be managed within the Parkade app. You can read more about adding availability here.

Want to make your spots available only by assignment? In that case, do not add availability to the spots. Note that assigning a spot will override any of the rental duration restrictions!

• Headline - this is the one line descriptor tenants will see when they search for the spot [picture]
• Instructions - you can include helpful instructions about the spot here, examples including describing the spot as ADA accessible, using an EV charger, etc.
• Custom spot details - this is a custom field that is set up under Lot Management, covered later. This is how you can mark different levels or areas in your parking area
• Pricing - You can determine the hourly, daily, and monthly price for spots here. If you use the simple pricing setting, a daily and monthly price will be calculated (with a suitable discount) based on the hourly pricing

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• Features - If your spot has one or more of these features, you can select them here. Currently limited to EV Charging, Compact, or Motorcycle

• Tandem - You can mark whether a spot is tandem or not, and whether only the outer half should be rented. If you mark it as two spots, there will be two different spots made available to be rented/assigned.

After you have set all of the above, press Save at the top right corner of the page to add the spot. Remember to add availability to the spot with the Parkade app!

Spot Details

If you click on a spot number in the list view you will be taken to the Spot Details for it. Here you can:

• View and edit details about the spot
• Assign the spot (see assignments)
• View availability & reservations
• Delete the spot (can also be done in the list view

When viewing availability and reservations, you will be able to see the availability you’ve set within the app for the spot (but won’t be able to edit it here - yet) as well as current and past reservations. This can be useful to ensure the availability you set in the app for the spot is correct. As their names imply, you can also see who is supposed to be in a spot (including guests) based on “current and upcoming reservations” while the past reservations can help you determine if someone has perhaps overstayed their reservation.

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Parking at a busy lot can get hectic. But proactive enforcement by your on-site team or security vendor can be extremely helpful in a few ways: 

• Finding and acting upon unauthorized vehicles, which will reduce unauthorized parking in the future (and turning those unauthorized parkers into paying parkers — win-win!)
• Getting ahead of issues, and avoiding a tenant or employee finding an unauthorized vehicle in their spot when they try to park
• Recapturing money spent on enforcement, and income lost from unauthorized parking, as buildings receive 50% of the amount of any fines successfully issued at buildings where we help with enforcement
• Identify and act on non-parking issues, like a resident leaving their door ajar or using their parking for storage

Parkade already provides self-enforcement tools for your tenants by default, but the Parkade app also has special tools built just for on-site building staff and security vendors to do enforce parking during patrols (or whenever they find themselves wanting to check whether a vehicle is authorized or a spot should be empty).

To get started, first ensure that you have administrative privileges in your Parkade app. If you are an admin, you should see a "Manage" and "Monitor" tab appear in your Parkade app. Don't see them? Get in touch with hello@parkade.com.

Finding unauthorized vehicles

Are you a property manager, member of the security team or someone else who occasionally finds themselves walking through your building's parking area — and wants to do parking enforcement? That's great! Spotting unauthorized vehicles is easy, but the method varies slightly depending on whether parking is assigned (tenants park in specific spots) or unassigned (tenants park anywhere in the "zone" they've been assigned, or anywhere at all).

Enforcing reserved parking

Enforcing parking with reserved parking is super easy.

Open the Monitor tab. Then filter the Monitor tab to only show parking spots that should be empty by clicking on the Status button, then selecting Available. Spots that show up once you added this filter do not currently have active reservations, and should not have vehicles in them — i.e. ll of these spots you see listed should be empty.

Do you see a vehicle in one (or multiple of them)? Just tap on the spot, and then tap "Report problem." Then, select "unauthorized parking." On the following screen, snap a quick photo of the vehicle you're looking at, and jot down the license plate number. Hit submit, and you can move on to the next spot!

Enforcing unassigned parking

Parkade can also be used to enforce unassigned parking! If your parking lot (or parts of your parking lot) has unassigned parking, head over to the Monitor tab. Then, click on Vehicles at the top of your screen. This is the list of all vehicles registered with Parkade at your building.

Now, walk through the lot, and type each plate number you see. We'll show you if it matches any car in the system. If it does match, tap on the vehicle, and you'll see whether the vehicle is tied to a current reservation. If it is, move on to the next car!

If the vehicle is unregistered, or it does not have an active reservation for the unassigned area, go back to the previous screen and tap +Problem in the upper right corner and choose Unauthorized parking → No specific spot, then complete the problem reporting flow. If the vehicle is registered with us, we'll send a message to the owner and issue a fine. If not, depending on your building's policies, we will tow the vehicle.

What about cars not parked in spots? 

What do you do if there's a vehicle parked in an unmarked area, or in an aisle?

You can and should still report In that case! You can just click on the +Problem button on the main Monitor tab and you'll be taken to a similar reporting function. Once you select the issue type, you'll be asked which spot you are reporting a problem about — just hit No specific spot and you can describe the exact location to us in the notes.

Can I report issues other than unauthorized parking? 

Of course!

Parkade's enforcement features aren't just useful for reporting vital, urgent issues like unauthorized parking. They're also very handy to streamline communications about minor issues, like: 

• A car light being left on
• A car door ajar
• A vehicle leaking oil
• A vehicle parked over the line, or sticking too far out of the parking spot
• Trash in a parking spot

To report issues like this, tap "Report" in the upper right of the Monitor tab, or tap on a specific spot and hit "Report problem". Then, instead of "unauthorized parking" as the type of issue being reported, select "Issue with vehicle" (for vehicle-related issues) or "Something else" for non-vehicle-related issues, like trash in a spot.

What happens after you submit a problem report?

A few different notifications happen after you submit a problem report:

1. If we can identify the owner of the vehicle based on the license plate or spot number you submit, we will send them an email notifying them about the issue with their vehicle or spot
2. We will send a copy of the report to any admins on your lot's account
3. The Parkade team will be notified about the problem

Based on our enforcement agreement, we can then take enforcement action including fining or towing. In general, Parkade will take it from here though. So if you focus on just submitting reports, Parkade will generally handle the rest!

Enforcing parking without cell reception

One problem you might run into: your parking garage is underground, and there's no cell reception. We're happy to report that's not a problem! Parkade's enforcement features work beautifully without cell reception (aka cellular data/wifi signal).

For Parkade to work underground, though, you first need to open the Monitor tab before you go underground. As soon as you get to the Monitor tab, you'll see a "pill" near the bottom of the screen that shows data "pre-loading". That means the Parkade app is downloading enforcement information to your device, so your device can be used offline, without data connectivity. One it hits 100%, you're good to go enforce parking. Be aware, this can take some time, especially in big parking lots (e.g. more than 100 spots).

If you reported any issues while underground, just be sure to re-open Parkade once you're back above ground and have data connectivity, so the Parkade app can send the reports to our system. We'll let you know when they're sent.  

How can I just check who's supposed to be parked where?

Has someone shown up at your desk, or did you just receive an email, complaining about an unauthorized vehicle? Or have some other need to verify your parking information?

Easy.

Just head over the Monitor tab. There, you can:

• Look up specific parking spots/zones to see who's supposed to be parked there
• Look up vehicles registered at your parking lot
• Look up specific parking reservations

More info on that is available here.

‍For questions about the Park app or partnerships, just email hello@parkade.com or contact us above. Have an emergency, or want to report an incident? Email incident@parkade.com. ‍

Parkade is a private parking group for your building. Whoever creates the group can decide just how private you want it to be! 

Your options include:

Public: Anyone can join

This is the most public type of group. This is ideal for a place that has low security concerns, and likely doesn't have a gate preventing others from accessing its garage. Anyone will be able to join the group and book a parking spot.

The least secure of private groups, there's still quite a bit of security in place with this type of group. It will be private, meaning no one can join unless the lot creator approves their request to join (which will include their name and their "Connection to the lot". However, anyone can search for your lot and request approval to join.

Private: Any member can invite another member

With this type of group, only people who are approved by the lot administrator or are invited can join the group. Anyone who has been approved to join the group will be able to invite others.

Private: Only the lot creator can send invitations

The most secure, this group will be very restricted. New members must be approved by the lot administrator, or invited — but only the lot creator can invite new people to join! Members cannot invite other members.

Parkade has ability to tag your spot with “EV charger accessible”, and using Parkade can help make it a lot easier for EV owners to find an EV charger when they need one. You can read more about that here.

For building managers who are in charge of a communal bank of EV chargers or people who have an assigned parking spot that has an EV charger, this makes it significantly easier to manage or share EV parking.

When anyone first adds a parking spot to Parkade, you'll be given the option to mark the spot as having an EV charger. Did you miss that option and need to go back later and adjust it? Tap Account → Manage lots → [Your building name] and then tap on your spot (or hit “Add a spot” if you haven’t added one yet). After tapping on your spot, scroll down, and you’ll see the “EV charger attached” toggle. If you have an EV charger, just enable that toggle, and Parkade will notify anyone who searches for parking that your spot has an EV available.

Here’s a quick video walkthrough: 

There are two primary features property managers once Parkade launches at their buildings: Building-owned parking and the Monitor tab.

Building-owned parking

Does your building have communal parking, or lease spots to residents for a fee? It's easy to manage reservations in those spots through Parkade, and limit who can reserve them to just your residents and staff. If you do this,

To use this feature, just go to the Manage tab. If you have a lot of spots, we can import them in bulk. Want to do that, or missing the Manage tab? Just drop us a note.

Monitoring Parkade activity

Once Parkade is up and running, property managers are set up with "admin access," and with that, you'll be able to monitor everything happening in Parkade at your building. Here's the various things you'll monitor:

Moderating lot "members"

Parkade allows you to limit access to reserving parking to a limited set of people. Most buildings limit access to just tenants and staff, while some buildings add trusted guests or people who work on-site, like at a mixed-use building. Still others allow anyone to park on site and use Parkade.

Whatever the case, you can go to Manage  → Members to view everyone who has permission to park in your parking lot. At the top you'll see "pending members", who are people waiting for your permission to start using Parkade. Below, you'll see active members. You can tap on their names to view more info and see their contact info, or remove their access to Parkade.

Monitoring spots

Want to see which parking spots are at your building, and who has permission to park in a specific spot? Just tap on Monitor → Spots and browse the list of spots.

At buildings using Parkade to lease all spots to tenants, you should see all parking spots listed. At buildings that only use Parkade to enable tenants to share spots, you'll likely only see some parking spots listed. That's intentional, as Parkade only gets spots info from the people who choose to sign up and add their parking spot.

Tap on a spot, and we'll show you what people (and which vehicles) should currently have access to that spot. We'll also show you past and upcoming rentals and vehicles as well.

Monitoring vehicle

Need to look up a particular vehicle? That's no problem! Just tap on the Vehicles tab in the Monitor section, and you'll see a list of all vehicles that have ever been granted access to park at your property through Parkade.

You can browse the list or use the search function. If you tap on a vehicle, we'll show some more details about the vehicle, like who the owner is and what reservations it's been associated with. You'll also be able to call, text or email the vehicle owner, right from the app.

Monitoring reservations

Want to know what reservations have been made with Parkade, or spots assigned with Parkade? Just flip over to Rentals tab, and you'll see a list of all reservations. You can search the list as well, by name of the renter.

In addition to the many features that are available to a parking manager through Parkade’s app, we also provide a central page where you can get a more holistic view of your parking, as well as take administrative actions. The Parkade Web Dashboard is accessible only to building admins and owners - residents experience Parkade solely through the app!

Logging In

The login process is the same as for the Parkade app - enter your phone number for your login and we’ll text you a code to get you signed in.

Problems with Logging In

If you are shown the following page, you may not have the correct permissions.

Double check with your team to ensure your account is set up with admin access, or reach out to hello@parkade.com if you’re unable to resolve the issue.

Main Page / Choosing the Correct Lot

After login, you will be presented with the default “assignments” page. If you own or manage multiple buildings or parking lots you can choose the correct lot in the drop down menu to the top right. Make sure you are always set to the correct lot before you make any changes!

Using the list/table views

The tables in each section of the web dashboard are interactable and can be sorted and filtered.

• To apply a filter: Hover over a column header, hit the three dots (⋮) and you can apply a filter. For example, you can select the “Recurring” column in the Reservations list view, and opt to only view reservations where “Recurring” is set to true — which will only show me recurring reservations. All short-term ones will be filtered out.
• You can also apply a filter at the top left by clicking “filters” and selecting the column you want to filter by

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• To sort: You can sort any column alphabetically, or by date. Just tap on it to order ascending, tap again for descending order, and tap a third time to reset it.
• To Export: Just hit the “Export” button and everything will be exported into a .csv for download. If you export while a filter is enabled, the data you export will only contain the filtered data.

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Almost every list view also allows you to click on a particular row of the list view, and view a “Detail” page with a lot more information about that particular item.

You can learn more about various actions you can take on the web dashboard using the links to the right side of this page!

The Vehicles page allows you to see if a vehicle you are not sure about belongs to a resident, and additionally allows you to add vehicles to the system.

We strongly encourage mandating that all residents register their vehicle in their Parkade account. We also encourage adding any vehicle they plan on using to their account. They should enter the Make, Model, and the accurate License Plate number (even if it is a temporary one). For the most part, if a vehicle is registered, that allows us to contact the resident, and issue fines instead of towing.

On the Vehicles page, there are two ways to look up a vehicle. First, you can utilize the search bar and enter in either the make, model, plate # of a vehicle, resident name, or resident email. Second, you can  search by filtering any of the categories.

Pro tip: We often search by partial plate number to see if anything has the potential to match what we are looking. You would be surprised at how many residents do not enter their plates correctly and are often off by one digit!

The Vehicle page also allows you to add a vehicle to the system. Simply select the "Add" button on the right hand side and enter in the details. This is a great way to assist residents in adding their vehicle, ensuring all employee vehicles are entered, and even adding in vendor vehicles. The more information we have regarding all vehicles that have the potential to be in your lot at any given time, the easier it is for us to tackle enforcement.

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Settings used for adding spots, inviting members, and fine-tuning rules about your lot are controlled in the Manage Lot section. Typically, this entire section is set up during implementation, and under normal circumstances, will not need much modification.

Info

Lot Name

The lot name is typically set to the name of the building your residents reside in. The building/complex name is normally the most natural way tenants search and request to join a parking lot, rather than entering a street address.

If there are multiple properties with different names (and parking lots) under one umbrella name, separate lots should be created for each unique property & parking lot to avoid any confusion. This will make it easier for you to manage and for your tenants to find parking.

You should not create multiple lots on Parkade for a property that shares one parking lot - instead you should use secondary addresses

Primary Address

The address associated with your parking lot. The primary address can only be edited by Parkade staff.

Secondary Addresses

Secondary addresses are incredibly helpful when you have multiple buildings or parking lots associated with the same property name.

For example, if my property “Parkade St Apartments” has a building A (at 555 W Parkade St), B (at 343 N Parking Lane), and C (at 900 W Car St), but they all share the same parking lot, you should add each building’s address here. That way, when the tenants enter their building name or address they will all see the same lot (instead of seeing nothing!).

You can add as many secondary addresses as you need by clicking the Add button - and you can remove them by clicking the “⋮" to the right side of each address.

Parking Type

You can choose between how short-term rentals are provided here. Typically this is set to Hourly.

Invites

You can modify whether your parking lot is available to the public here.

• Invite-only should be turned on if you would like to control who has access to your lot. If the selector for this is turned off, anyone can join the lot, essentially making it public.
• Admin-only should be turned on if you would like to control who can invite another person to your lot. If the selector for this is off, any current member of the lot can invite another person using invite links.

In most cases, if your lot is managed with Parkade, you will have both of these settings turned on.

Gate Access

If your building is configured with gate-access integration, you'll see the integrated gates listed here. You will even be able to open those gates by selecting "open gate".

Gate Access is a great way to allow your residents to open any necessary gates utilizing the Parkade app. If you are interested in Gate Access, let us know and we'll be happy to discuss your options.

Maps

You can manage the maps for your parking lot here. Normally this is set up during implementation but can be edited here if needed. When residents search for a spot, they typically like to see where the spot is located. Adding maps allows them to see exactly where the space is located in the app, before booking.

Maps can be associated to specific zones/levels as well!

Billing - Owners Only

Under the Billing tab, you can manage the payment method you use to pay for the monthly platform charge. You can add and delete payment methods and choose your default payment method here.

Payouts - Owners Only

Most buildings we partner with keep a percentage of the revenue generated by residents sharing spots. Here you can configure the method used for these payouts. Parkade uses Stripe to manage both payments and payouts on the platform.

A note on payouts: building payouts occur on the 5th of each month, and contain all transactions that occurred before the 3rd of the month. This allows us to settle any outstanding charges or changes that might occur (like cancellations).

Spots

Settings listed in this section play a large role and have a big impact on your lot's operation. It's super important to understand which each setting refers to.

• Allow long-term parking requests: When turned on, this lets lot members request parking spots on a long-term basis. Turn off to disallow long-term parking requests in this lot.
• Prompt for spot: This decides who is in control of adding parking spots to the building. If enabled, users can add spots themselves and provide their own spot numbers. If disabled, users cannot add spots themselves and only those with admin or owner level access will be able to do so. If disabled, all spots will be marked as "Managed by Lot".
• Spot price limits: Here you can implement a minimum/maximum price on how much people can charge per hour/day/month for their spot at this lot/building. For HOA managed buildings, this is helpful if there are HOA specific policies in place surrounding spot leasing.
• Lot Zones: Here you can configure lot zones (or even Levels) to better define spots, and unlock features like associating spots to parking maps, etc.

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Towing is an important part of maintaining smooth operations of your parking facilities, and is expected by your residents. Unfortunately, even when rules are clearly stated with the community, you will have rule-breakers. When vehicles are towed as a result of these violations, Parkade helps ensure your team has the information they need when asked by the vehicle owner.

Problems Tab on Web Dashboard

What you should tell the vehicle owner

• Tell them their vehicle was parked in an unauthorized location
• Tell them their vehicle was towed as it was found parked in an unauthorized spot
• We recommend not sharing who reported the vehicle (especially if it was another resident) as that can cause inter-resident problems

How to minimize towing

• Make sure you have clear, accessible, and understandable directions for parking
• Often signage provided by tow companies and required by law will just state "Unauthorized vehicles will be towed" without any guidance on what "Authorized" vehicles are
• Reach out to our team at hello@parkade.com if you are interested in customized Parkade signage for your parking lot
• Make information available on who is authorized / what authorization is, (even if the authorization process itself is tightly controlled)
• Ensure towing vendors follow a strict process of verifying authorization to conduct towing, and make sure each request is thoroughly documented

Still have questions? We're always available!

Having trouble finding a specific report, or have unanswered questions about towed vehicles? Reach out to our team any time at hello@parkade.com.

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Getting to the garage

Parking for AC Hotel Dayton is located right across the street from the lobby, at The Delco.

Signing Up

Signing up on Parkade is easy! First things first, you’ll need to download Parkade. You can use the link below to download the app and set up your account:

Download Parkade for parking at AC Hotel Dayton

‍‍After you download the app, and you finish setting up your account with your phone number and preferred email, you will be able to search for parking!

For Connection, you can just use "Guest."

‍How do I reserve parking for my stay?

Reserving and paying for parking during your stay is handled easily on Parkade! You can search for spots in the Parkade app by navigating to the Park tab at the bottom of the app, and then:

1. Click Find Parking
2. Choose Short-term
3. Select the start and end time for your parking
4. Click Search

After that, you will see a list of options to choose from. From there:

1. Review the available spots
2. Choose the one you'd like to reserve
3. Reserve the space!

If you haven’t already added a payment method to your account, you will be prompted to do so at this point. You can pay via Apple Pay, or via Credit/Debit card!

After you reserve your space we will ask you to enter your vehicle information. Please be sure to fill this out. If you are renting a car while you are in Dayton, you can update your vehicle information once you pick up the car by clicking on Account → Vehicles.

Opening the gate

Once you reserve a spot, and after your reservation starts, you will see an Open gate button in the app. Just click that button to open up the garage gate!

Parking

Once you are inside the garage, you will just need to locate your spot and park there! A map is provided in the app to help you locate your spot.

This is too complicated. Are there other options for parking?

In order to access the garage for self-park you will need to use the Parkade app. If you'd prefer to not self-park, the AC Hotel Dayton staff are happy to assist with setting up valet parking services!

FAQs

What if someone is parked in my spot?

Parkade makes it easy to report someone parked in your rented spot — simply tap on your parking spot, then tap Report parking problem. You’ll be asked to upload a picture of the car in your spot, and enter the license plate of the unauthorized car. A couple of things happen from there:

1. If the license plate is in our system, we will automatically notify the owner of the car that they are parked in the wrong spot and need to move (This is why it's important to add your vehicle details when setting up your account!)
2. You will have the option to cancel your current reservation and book a new spot, or wait for us to contact the wayward parker and ask them to move

‍What if I need to cancel my reservation?

If your plans change and you need to cancel your parking reservation, you can do so in the app! Just tap on your parking spot reservation, then click Cancel reservation.

Does it cost anything to use the app?

No! It does not cost anything just to use the Parkade app itself — you just need to pay for the parking spaces you rent.

Why does Parkade need a phone number?

Logins at Parkade are tied (primarily) to your phone number. We only use your contact information to send important information regarding your reservations, or to give you notice if your vehicle is reported as improperly parked.

Can I use a Google Voice / number?

Yes! In fact, you can use any voice service, provided it has a number that can receive text messages (including international phone numbers).

Does Parkade have access to my payment information?

No one at Parkade has access to your payment information. All payment information is handled by our payment processor, Stripe.

I still have questions/concerns. How do I get more help?

You can always reach us at hello@parkade.com!

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