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Frequently asked questions

201 Isabella Daily Parkers' Guide
Are you a daily parker at Isabella, or are you interested in starting to park there? Read more here!
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201 Isabella Employee Leaseholder FAQs
Are you an employee at 201 Isabella with a leased space? Learn more about how Parkade works!
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After loaning my spot for money, when do I get paid?
Payments are issued 48 hours after the end of reservation, though we have some special rules for monthly, recurring bookings.
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Building Referrals
Bring Parkade into your building!
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Can this make EV charging easier?
Parkade makes it easy to mark which spots have EV chargers attached, which can make EV charging a lot easier for EV owners — and enable people who have an assigned parking spot with an EV charger to share the charger.
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Does my building need to be officially involved with Parkade?
Residents often wonder — can I download and start using this app, or do I need to go through my building management?
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How do I add or remove available times for people to book my spot?
If you know when your spot is available in advance, or if it's always available, you can proactively add available dates/times to your spot's calendar via the "Host" tab.
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How do I assign someone a spot?
Learn how to use the web dashboard's Assignments page!
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How do I check if a vehicle belongs to a resident/member of my lot?
Learn how to use the Vehicles page in the Web Dashboard!
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How do I download the app?
Park works with both iPhone and Android devices. Open this FAQ for the link, or click Download above.
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How do I get my building to start using Parkade?
The easiest way to have your building start using Parkade is download the app, and create your building’s parking group.
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How do I manage members of my parking lot/garage?
Learn what you can do with the Members page on the Web Dashboard!
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How do I manage the settings of my lot?
Learn how to use the Manage Lot section on the Web Dashboard!
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How do I manage the spots within my parking lot/garage?
Learn how to create and manage the spots in the Web Dashboard!
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How do I monitor rentals or reservations in my parking lot/garage?
Learn how to use the Web Dashboard to see who has been making reservations at your lot!
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How do I rent out my parking spot(s)?
Using Parkade, anyone with an assigned long-term parking spot can make it available for others in their building to use
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How do I set up my assigned/deeded spot on Parkade?
A quick walkthrough of how to set up your existing spot into Parkade, at buildings that use Parkade to manage all their parking.
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How do I sign up for Parkade with an international phone number?
It's easy to use Parkade overseas, but you need to change the default phone number setting
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How does monthly parking work for hosts?
Building managers or residents with extra parking can share those spots with others via Parkade.
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How does monthly parking work for renters?
Parkade makes it easy for those who need an extra parking spot in their building to rent it on a long-term, monthly basis.
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How does our building staff (or security vendor) use Parkade to do parking enforcement?
Learn how to use the Parkade mobile app to do parking enforcement
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I'm a property manager. How do I use Parkade to manage parking spots at my building?
Parkade can be used as a reservation system for assigned parking spots at your building. Read on to learn how!
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Is Parkade secure for my building?
Parkade is a private group — with varying levels of privacy that are totally up to you.
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Parkade Dashboard Introduction
Introduction to Parkade's web dashboard
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Parkade just launched at my building. How do I use the app?
A beginner's guide to borrowing parking, or sharing your spot, with fellow tenants at your building.
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Parking Enforcement
Towing, Fines, Penalties, & Other Enforcement Information — and how to avoid it!
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Refund / Cancellation Policy
It's easy to cancel a reservation, whether it's a short one or a monthly reservation. After it's started though, it may not be cancelable.
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What are the community standards for using Parkade?
Parkade users are asked to uphold four sets of community standards: Respect, safety, reliable and honesty. Click to view full description.
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What happens if someone stays behind the end time of their reservation?
Parkade works hard to avoid renters staying beyond the end time of their reservation, but here's what happens when someone doesn't leave by the end time.
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What if I can't park in the spot I rented?
On rare occasions, renters are unable to park in a spot they've rented. Here's what to do in the <1% of cases that happens.
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What is Parkade?
Parkade is an app that allows a closed group of people to share parking spots in a building.
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What pricing options are available for my spot?
Parkade offers a myriad of pricing options. Read on for more details on the options available.
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Who do I contact about questions or problems?
‍For questions about the Park app or partnerships, just email hello@parkade.com or contact us above. Have an emergency, or want to report an incident? Email incident@parkade.com. ‍
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Who uses Parkade?
Park is used in residential or corporate parking lots. Folks who have a spot can lend it, and folks who need a spot can rent one.
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