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Everything you need to know about payments and billing.

What if I can't park in the spot I rented?

On rare occasions, renters are unable to park in a spot they've rented. Here's what to do in the <1% of cases that happens.

Parkade just launched at my building. How do I use the app?

A beginner's guide to borrowing parking, or sharing your spot, with fellow tenants at your building.

Does my building need to be officially involved with Parkade?

Residents often wonder — can I download and start using this app, or do I need to go through my building management?

How do I add a parking spot so others can rent/borrow it?

Using Parkade, residents, HR teams, building management or anyone who is in control of a parking spot can make it available for others in their building to use.

What is Parkade?

Parkade is an app that allows a closed group of people to share parking spots in a building.

Who uses Parkade?

Park is used in residential or corporate parking lots. Folks who have a spot can lend it, and folks who need a spot can rent one.

How do I download the app?

Park works with both iPhone and Android devices. Open this FAQ for the link, or click Download above.

How do I get my building to start using Parkade?

The easiest way to have your building start using Parkade is download the app, and create your building’s parking group.

Who do I contact about questions or problems?

‍For questions about the Park app or partnerships, just email hello@parkade.com or contact us above. Have an emergency, or want to report an incident? Email incident@parkade.com. ‍

How do I add or remove available times for renters to book my spot?

If you know when your spot is available in advance, or if it's always available, you can proactively add available dates/times to your spot's calendar via the "Host" tab.

December 15, 2020

How do I cancel a reservation and what's the refund policy?

It's easy to cancel a reservation, whether it's a short one or a monthly reservation. After it's started though, it may not be cancelable.

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