Parkade is a way to rent parking spaces, and on rare occasions, there’s a problem with the spot someone has rented. It could be a spot that’s too small for a large SUV, or an errant/unauthorized car is parked in the spot.
Whatever the problem is with the spot, renters can tap on a reservation on the Park tab, and then tap “Report parking problem”.
![](https://cdn.prod.website-files.com/5ec210cf41f779125347170c/647ae43128e918e69cef7f15_Report%20Unauthorized%20Parker.gif)
We’ll ask if the problem is if another car is parked there, and if so, we’ll collect the license plate info and a photo. The spot owner will receive an email with whatever information was submitted. Then, we’ll show renters the various options at their disposal to resolve the issue:
- Keep reservation intact (aka, do nothing while they wait to hear from the spot owner)
- Cancel reservation, get refund and rebook a new spot
- Cancel reservation and get refund
Note that if you report the issue within the first hour after your reservation started, you can get a full refund. Canceling with a refund after that point will just refund renters on a prorated basis for any unused time. If it's a fixed-term reservation, the refund option will no longer be available at all starting 48 hours after the start of the reservation.