Parkade is a way to rent parking spaces, and on rare occasions, there’s a problem with the spot someone has rented. It could be a spot that’s too small for a large SUV, or an errant/unauthorized car is parked in the spot.
Whatever the problem is with the spot, renters can tap on a reservation on the Park tab, and then tap “Report parking problem”.
We’ll ask if the problem is if another car is parked there, and if so, we’ll collect the license plate info and a photo. The spot owner will receive an email with whatever information was submitted. Then, we’ll show renters the various options at their disposal to resolve the issue:
- Keep reservation intact (aka, do nothing while they wait to hear from the spot owner)
- Cancel reservation, get refund and rebook a new spot
- Cancel reservation and get refund
We strive to ensure that all spots are available when shown available, and generally match their size descriptions. However, for the 1% of parking reservations that run into an issue, this makes it fast and easy to notify the spot owner and then easily cancel/rebook if desired.