Parkade is a way to rent parking spaces, and on rare occasions, there’s a problem with the spot someone has rented. It could be a spot that’s too small for a large SUV, or an errant/unauthorized car is parked in the spot.
Whatever the problem is with the spot, renters can tap on a reservation on the Park tab, and then tap “Report parking problem”.
We’ll ask if the problem is if another car is parked there, and if so, we’ll collect the license plate info and a photo. The spot owner will receive an email with whatever information was submitted. Then, we’ll show renters the various options at their disposal to resolve the issue:
- Keep reservation intact (aka, do nothing while they wait to hear from the spot owner)
- Cancel reservation, get refund and rebook a new spot
- Cancel reservation and get refund
Note that if you report the issue within the first hour after you reservation started, you can get a full refund. Canceling with a refund after that point will just refund renters on a prorated basis for any unused time. If it's a fixed-term reservation, the refund option will no longer be available at all starting 48 hours after the start of the reservation.
If you believe special circumstances apply, email hello@parkade.com, but in general, refunds are not issued retroactively.
