Buildings Managed by Parkade
At buildings where Parkade enforces parking, we reserve the right to tow your vehicle immediately if you do not have an active, valid reservation for where you have parked.
In some situations, at our discretion, we may instead issue a fine. Please be aware that if we are unable to issue a fine for any reason your vehicle will be immediately towed.
Buildings Not Managed by Parkade
At buildings where Parkade does not enforce parking, enforcement may be handled by spot owners and/or property owners. Their policies may vary, so make sure you check with them (or, use the tips below to avoid these situations!).
How to Avoid Enforcement Action
While the list below is not all-encompassing, and rules can vary at buildings where Parkade does not enforce parking, it will provide you some tips on how to avoid common reasons for parking enforcement action.
1. Always Make a Reservation for Yourself or Your Guests
Parking without a valid reservation is an almost surefire way to face enforcement action. Make sure you always have an active reservation if you plan at parking at a building managed by Parkade.
Even if you're only parking in a space for 5 minutes, you must have an active reservation.
2. Make Sure You or Your Guests Only Park in Spots You've Reserved
Make sure the spot number in the app matches the physical spot number.
Even if you're missing you're only one spot over, this can have a cascading effect on other reservations at the building.
3. Make Sure You or Your Guests Vacate The Spot by The End of The Reservation
Make sure you reserve enough time for your entire stay, or move your vehicle from the spot by the end of your reservation.
While we do not offer "extensions" you can always search for parking in the app again — if you see the spot, feel free to reserve additional time. If you don't, it means someone else has probably made a reservation for the spot.
4. Register Your and Your Guests' Vehicles
We prompt you and your guests to register your vehicle(s) when making or accepting a reservation — please make sure you accurately enter the license plate of your vehicle. You can add (and remove) vehicles from your account at any time by clicking on Account → Vehicles.
Even if the vehicle is a rental, make sure to register it in the app!
5. Only Park in Valid Spots
Only park in spaces that are marked, and you have made a reservation for. Even if your vehicle can fit there, it might be kept empty for a variety of reasons, including safety or accessibility.
6. Make Sure to Abide by Your Building's Policies
Your building may have additional policies outside of Parkade's. This could include things such as only being allowed to have one parking spot, not allowing vehicles without a front license plate, or requiring all vehicles in the garage to be registered in Parkade.
Billing Issues
In situations where we are unable to collect the payment for your parking spot, we provide you a few days of leeway as a courtesy. We will attempt to contact you a few times through your email on file with us, but please be aware that your monthly reservation will be automatically canceled if we are unable to collect payment for your spot within 7 days (168 hours) of when the initial payment was supposed to process.
If your spot is automatically canceled due to non-payment, your vehicle is subject to immediate towing at your expense. If your spot reservation is automatically canceled due to non-payment and you would like rent a new space on Parkade, you will need to contact us. Please be aware that in order to make a new monthly reservation after a spot has been canceled:
- You will need to pay for the past due 7 days for your spot reservation that we have not collected
- You will need to pay a penalty fee of $20
- You may be reassigned to a new space based on availability, or placed on a waitlist for a spot
- You will not be provided the 7 day leeway period for future instances of failure to collect payment
If you have concerns about payments for your spot reservation, please be sure to contact us immediately. Please be aware that the 7 day leeway period is provided only as a courtesy, and your spot is subject to immediate cancellation if we fail to collect payment.
