As outlined in our Terms and Reservation Terms, Parkade and your building reserve the right to tow your vehicle or issue fines when your vehicle is reported parked somewhere it shouldn't be. To appeal a fine or ask a question about a tow, please either respond to the email we send you notifying you of the fine, or reach out to us at hello@parkade.com.
Please note that Parkade is not a towing operator. We work with towing vendors at our buildings to conduct parking enforcement, but we do not receive any kind of compensation for towed vehicles, nor do we have any physical control of your vehicle once it is removed from the parking lot.
General reasons that fines won't be dismissed/tow fees will not be reimbursed:
Below are some commonly listed reasons given for violating parking rules. While these reasons may seem valid to the violator, they do not address the rules put in place by Parkade, or by the building. These reasons generally will not result in the fine being removed or a tow fee being reimbursed:
"I was only parked in the spot for 5 minutes"
No errand, task, or event, no matter how short or how important to the parker, is an acceptable excuse for unauthorized parking.
"I was late for business or personal appointment"
Being late does not permit unauthorized parking.
"There was no other place to park"
It is parker’s responsibility to locate authorized parking. Parkade allows requests to be made to other parkers in the garage to request a short-term space, even when none are available in the app. If you are still unable to find a space you will need to arrange to find parking in another location.
"I didn't see the sign" or "I didn't understand the sign"
Parkers are required to look for signs when parking. Saying that you did not see a sign with parking restrictions is not an acceptable excuse.
"Only part of my car was parked where it shouldn't be"
A fine is not based on a certain percentage of the vehicle being parked incorrectly. If part of the vehicle extends into a restricted area, or someone else's parking spot the fine is the same.
"The app bugged when I was making my reservation"
Until you receive confirmation by email and in the app that you have reserved a space, you may not park there.
"I left someone in the car", "I left my parking lights on (or blinking)", "I left a note on the car as to my whereabouts", or "I left the motor running"
The presence of a passenger, a note or blinking lights does not constitute a valid reason to dismiss a fine.
"Nobody else got a ticket" or "I've seen other people do this"
Parking violations stand on their own, regardless of whether or not a neighbor got away with a similar or same offense.
"Someone else had my car; I wasn't even driving it" or "this was my guest's vehicle, not mine"
The registered owner, renter or lessee is responsible for a parking violation, unless they can prove their vehicle was being driven by someone without their approval. As stated in Parkade's Terms, a primary renter for a host is responsible for ensuring their guest parks in authorized locations only.
"This rule was not enforced in the past"
Apparent failure to enforce parking rules does not constitute a valid excuse for unauthorized parking.
"I've done it for years" or "Everybody else does it"
This is never a valid excuse for unauthorized parking.