To cancel, just go to the “Park” tab and tap on the reservation. Scroll down, and so long as it isn’t more than 15 mins past the reservation start time, you’ll see a “Cancel Reservation” button. Tap it, and your reservation will be canceled and all money paid will be refunded automatically.
Either the spot host or the renter will be able to cancel up until 15 minutes past the start time of the reservation.
Once it's more than 15 minutes past the start time of the reservation, reservations are non refundable for renters and are not able to be canceled by the spot host. This is designed to incentivize courteous and responsible parking sharing among Parkade's members.
Exceptions may be made on a case-by-case basis. So if you believe you warrant special circumstances, contact our support team.
The exception to this policy is reservations more than 30 days in length. These types of rentals, by their nature, are often indefinite in length, so renters need the ability to terminate the rental. For these types of rentals, renters can cancel the reservation at the time/date of their choosing — including immediately — and receive a prorated refund for unused time.
If the spot is being subleased by a tenant to another tenant, the spot "host" leasing out their spot can only cancel before the reservation begins. Once it begins, hosts can cancel with 14 days notice, to provide enough time for the renter to find another place to park.