We understand that sometimes situations present themselves that inhibit your ability to pay on time. In situations where we are unable to collect the payment for your long-term parking spot, we provide you a few days of leeway as a courtesy. We will attempt to contact you a few times through your email on file with us, but please be aware that your monthly reservation will be automatically canceled if we are unable to collect payment for your spot within 7 days (168 hours) of when the initial payment was supposed to process.
If your spot is automatically canceled due to non-payment, your vehicle will be subject to enforcement action, including fining and/or towing. If your spot reservation is automatically canceled due to non-payment and you would like rent a new space on Parkade, you will need to contact us. Please be aware that in order to make a new monthly reservation after a spot has been canceled:
- You will need to pay for the past due 7 days for your spot reservation that we have not collected
- You will need to pay a penalty fee of $20
- You may be reassigned to a new space based on availability, or placed on a waitlist for a spot
- You will not be provided the 7 day leeway period for future instances of failure to collect payment
If you have concerns about payments for your spot reservation, please be sure to contact us immediately. In many cases we can work with you to set up a plan of action to get your bill paid, but we need to hear from you!