This guide is meant for 201 Isabella employees that have a leased, monthly space. If you are a daily parker, please refer to this guide: https://parkade.com/help-center-articles/201-isabella-daily-parkers-guide
Hi there, and welcome to Parkade! We’ve created this guide to walk you through getting started with Parkade, and answer any questions you might have.
Signing up on Parkade is easy! First things first, you’ll need to download Parkade. You can use the link below to download the app and set up your account:
After you download the app, and you finish setting up your account with your phone number and work email, you’ll be prompted to accept an assignment for your spot! All you need to do is click on the spot and hit Book, and you’re all set!
For Connection you can just enter which company you're an employee of (Howmet, Alcoa, Arconic). Here's a quick video showing the signup process:
Please make sure you enter your vehicle details! We use this to automatically notify you in case your vehicle is parked in the wrong spot.
If you don't see your spot pop up, please make sure that you use your work email to sign up for Parkade. This can be changed after you create your account and confirm your spot!
How do I configure my spot to be rented by daily parkers?
One of the best features of Parkade is that we enable you to rent out your spot when you’re not using it. Are you only in the office certain days of the week, and your spot is otherwise empty? Rent it out to daily parkers! In order to do this:
- Navigate to the Host tab
- Click on Spots
- Select the spot you want to edit availability for
- Click Calendar
- Click Edit Availability → Add available dates
From there, you can decide how you want to add availability! Know you're going to be out for a week? Set Repeats to Daily, choose the times of each day you want the spot to be available (including all day), and then set the start and end dates for this availability block.
How about if you're only in the office on Tuesdays and Thursdays? Set Repeats to Weekly, choose the days of the week you want to add availability, choose the times for those days, and then set when you would like this availability block to start.
Why did I receive an email about a parking request? (Or: Requests 101)
If Daily Parkers are unable to find a spot that matches their search criteria, they can submit a request. Those requests are sent to monthly leaseholders, who, at their discretion, can accept a request to rent out their spot for the specified time period.
If you click on the link in your email (or if you go straight to the app), you will be taken to the Host tab, where you can review details about the request.
If you'd rather not receive these request notifications, you can disable them by clicking on Account→Settings→Notifications.
How do I configure my account to recoup parking costs?
What if someone I don't recognize is parked in my spot?
Parkade makes it easy to report someone parked in your spot without authorization — simply hit Report problem underneath your spot, and you’ll be directed to our problem reporting screen! You’ll be asked to upload a picture of the car in your spot, and enter the license plate information. A couple of things happen from there:
- If the license plate is in our system, we will automatically notify the owner of the car that they are parked in the wrong spot and need to move (This is why it's important to add your vehicle details when setting up your account!)
You will then be given a few alternatives for parking:
- If we have an open non-leased spot available, we will redirect you to that spot — for free — temporarily while we sort out the problem.
- If there are no non-leased spots available, we will give you the option to rent a spot from another lessee.
Since 201 Isabella will not be open to the public, it is more than likely another employee that might have missed their spot by a space or two, and we’ll get in contact with them quickly!
Will I pay for my spot through Parkade?
No! You will still pay for your spot through your company parking manager.
I accidentally accepted a request / I need to cancel a reservation for my spot.
Reservations for your spot can be cancelled up to 15 minutes past the reservation start time for a full refund to the renter. You can read more about our refund & cancellation policies here: https://parkade.com/help-center-articles/refunds-cancellations
Is monthly pricing for my leased spot changing at all?
No! You will continue to pay the same amount for your spot.
What if the spot that was assigned to me is incorrect?
If your parking spot is incorrect, please email us at email@example.com and we’ll help get it sorted out!
Where do I enter my spot number?
You don't need to enter your leased spot number anywhere — it should be waiting for you when you finish setting up your account! If for some reason you don't see your spot appear, reach out to us at firstname.lastname@example.org.
What if I want to switch spots?
If you and your coworker want to switch spots, we just need confirmation from you and the other parker — you can email us at email@example.com with your coworker cc'd, and we'll get things set for you!
Does it cost anything to use the app?
No! It will not cost anything just to use the Parkade app. In fact, you’ll be able to use Parkade to rent out your spaces on days when you are not at the building to offset your parking costs.
Who will have access to the garage?
For the time being it will continue to be employee-only parking in the garage.
How will garage access work?
Garage access will work in exactly the same way.
How will tandem spots be managed?
Tandem spots will be assigned to employees from the same company. All Employees parking in tandem spots should exchange contact information (email and mobile phone number) with the other employee from your company with whom you share the tandem space. That way, you will both be able to get in touch with each other if either vehicle needs to be moved.
As employees from the same company will be grouped together for tandem spaces, this should also make it easier for you to establish a regular cadence for parking.
While ultimately how you manage the shared space with your coworker will be up to the both of you, we have some simple suggestions:
- Along with leaving contact information in your car, if you are the first one to arrive in a tandem spot, make sure you park in the inside spot (even if you are technically assigned or have rented the outside spot).
- If you sublease your tandem spot make sure you communicate with your spot partner. Tandem spaces & the associated leaseholder company will be clearly marked for daily parkers.
- If your car is blocked in by someone, use the Report problem feature like we showed you above, and just leave a note on the report that you need them to move their car. They'll be automatically notified, provided we have their license plate on file.
Will we still have a parking attendant?
The parking attendant will remain onsite until the end mid to late December, at which point we will completely transition over to Parkade.
Why does Parkade need a phone number?
Logins at Parkade are tied (primarily) to your phone number. We only use your contact information to send important information regarding your reservations, or to give you notice if your vehicle is reported as improperly parked.
Can I use a Google Voice number?
Yes! In fact, you can use any voice service, provided it has a number that can receive text messages (including international phone numbers).
Does Parkade have access to my payment information?
No, no one at Parkade has access to your payment information. Credit/debit card information is handled by our payment processor, Stripe.
Can I still park without using the app?
You will need to download Parkade to confirm your parking assignment and add your vehicle details. The Parkade app can be used to sublease your spot, update vehicle info and/or report a parking problem, so we hope you'll continue to use it! However, once you confirm your parking spot you are welcome to delete the app.
If you do decide to no longer use the app once you confirm your spot, we recommend turning off all notifications in the app so you'll only hear from us if we need to contact you about your vehicle. You can do this by going to Account → Settings → Notifications and turning off all notifications.
I still have questions/concerns. How do I get more help?
You can always reach us at firstname.lastname@example.org!