Cancellations

As a Renter

‍Fixed Date / Short-term Reservations

To cancel, just go to the Park tab and tap on the reservation. Scroll down and click Cancel Reservation. Once it's more than 15 minutes past the start time of the reservation, you will not be able to cancel a fixed date / short-term reservation. This is designed to incentivize courteous and responsible parking sharing among Parkade's members.

Exceptions are made in situations where someone is parked in your spot. You can read more about what to do in those situations here: https://parkade.com/help-center-articles/what-if-i-cant-park-in-the-spot-i-rented

Open Ended / Long-term reservations

Reservations more than 30 days in length are handled a little differently. These types of rentals, by their nature, are often indefinite in length, so renters need the ability to terminate the rental. For these types of rentals, renters can cancel the reservation at the time/date of their choosing — including immediately.

Similar to the process above, just find your reservation and click Cancel Reservation. In this case, you'll be asked to designate the date and time you would like your reservation to end.

As a Host

Fixed Date / Short-term Reservations

Hosts can cancel an upcoming reservation on the Host tab. Simply find the reservation you'd like to cancel, click on it, and scroll down. Provided it's no more than 15 minutes into a reservation, you can cancel a renter's reservation for your spot. Once more than 15 minutes have passed since the start of a reservation, it cannot be canceled.

Open Ended / Long-term reservations

If the spot is being subleased by a tenant to another tenant, the spot host leasing out their spot can cancel with immediate effect up until the start of a reservation. Once a reservation begins, hosts can cancel with 14 days notice, to provide enough time for the renter to find another place to park.

Refunds

Refunds are handled automatically by our system, according to our cancellation policies.

Fixed Date / Short-term Reservations

If you cancel a short-term reservation up to 15 minutes after its start time, you will receive a full refund. Once 15 minutes have passed, short-term reservations cannot be canceled, and are not eligible for a refund.

We do not offer refunds for reservations that have already ended.

Open Ended / Long-term Reservations

We do not charge for a long-term reservation until its start date. Once a long-term reservation starts, it can be canceled at any time, for a prorated refund based on the effective daily rate of the monthly reservation's price.

What if someone is in my spot?

Please refer to this page.

1. For fixed date/short term reservations: You can receive a full refund for a reservation you submit a problem report about, provided it is no more than 1 hour after the reservation start time. You can receive a prorated refund for a fixed date/short term reservation if between 1 hour and 48 hours have passed. If more than 48 hours have passed, you cannot receive a refund for a fixed-date reservation.

2. For long-term reservations: If you're reporting someone parked in your longterm spot and it's been less than 48 hours, you can choose to cancel the reservation and receive a full refund. After 48 hours have passed, you cannot cancel & refund a spot via problem reporting (though you can still report a problem and probably get a temporary spot).

If someone is parked in your spot you must use the report feature to be eligible for a refund. We will not provide refunds for situations where your spot was taken and you did not report the vehicle. Please be aware that abuse of the report system can and will result in removal from Parkade's platform.

What if I forgot to cancel my long-term reservation?

We do not offer refunds for reservations you forget or fail to cancel, long-term or short-term.

What if I can't cancel my spot on the app?

Provided it's not more than 15 minutes after your reservation start time, you can email us at hello@parkade.com.

I had to rent a temporary spot because someone was parked in my spot. Can I be refunded for this?‍

Parkade offers temporary parking, for free, if there are any building-owned spots available. If there are, you'll see a "Relocate temporarily (free)" option pop up after you submit a problem report. Unfortunately, there are times when there are no available building-owned spots.

Normally, with other parking solutions, you would be out of luck at that point, and have no option other than parking on the street. However, Parkade does make it possible for residents to sublease their spot, so in addition to street parking, we also give you the option to rent a spot from another resident.

In these cases, we unfortunately can't offer discounts/refunds, as the other resident needs to be compensated for their spot.