Reservation terms

Responsibility

It is your responsibility as the renter to ensure the date, time and location of your reservation is correct.
It is your responsibility as the renter to ensure you cancel unneeded reservations in accordance with the cancelation policies below, and to ensure long-term reservations are terminated when they are no longer needed.
It is your responsibility to ensure your and/or your guest's vehicle(s) are properly registered in the app at all times.
It is your responsibility to ensure you display any physically required permits, placards, or other materials that may be required law or by the parking operator for the spot and/or location you are parked in.
It is your responsibility as the renter to ensure you are parked only in the spot(s) or specific identified area(s) in which you have an active reservation, and only for the duration of your reservation.

Cancellations and Refunds

Flexible-date monthly reservations: May be canceled at any point, before or after the reservation begins. Terminated flexible-date reservations are automatically prorated, and you will receive a refund for unused time.
Fixed-date monthly reservations: May be canceled until the start time of the reservation. Once the reservation starts, it cannot be canceled, and is non-refundable.
Short-term reservations: May be canceled until the start time of the reservation. Once the reservation starts, it cannot be canceled and is non-refundable.
Free reservations may generally be canceled at any time. In some cases, free reservations that are assigned by Parkade or the parking operator may not be canceled directly within the app.
Refunds will not be provided for unused portions of fixed-date or short-term reservations, or reservations that have already ended.
Cancelation requests for fixed-date monthly reservations are handled on a case-by-case basis. If approved, (1) you are responsible for paying through the end of the current billing cycle, and (2) must pay an early termination fee of 1 month's parking fee at your current monthly rate for your parking space.
Spot change requests for fixed-date monthly reservations are handled on a case-by-case basis. A penalty fee of $15 will apply for any spot changes during a fixed end date monthly reservation.
Report any parking problems using the Parkade app, within the first hour after the reservation started, to be eligible for a full refund at Parkade's discretion. Reporting issues more than an hour past the start time may allow renters to receive a prorated refund for unused time, at Parkade's discretion.
Parkade and/or the parking operator reserve the right to modify or terminate parking reservations/rentals at their discretion.
Any requests for refunds that fall outside of the conditions above may be considered, but will be provided only at Parkade's sole discretion.
Any refund, if provided, will be made to the originating payment account. Refunds cannot be redirected to a different payment account.

Parking Problems

Report any parking problems using the Parkade app, including but not limited to unauthorized use of your reserved spot by another party, or obstructions and/or impediments that prevent your safe use of the reserved spot.
In situations where another vehicle is in your reserved spot, it is your responsibility to promptly report the problem through the Parkade app. The app will generally show you a set of immediate options to choose from, which may include renting a temporary, alternative parking spot. Even if no alternative spots are available, you must be sure not to park in another spot without being approved to park there by Parkade.
When provided a temporary spot as a result of a parking problem, the spot options provided are not guaranteed to be in the same location, or have the same features as your original space.
Temporary spots are typically provided for a maximum of 16 hours. You must vacate the temporary space by the end of this period, or before, and relocate to your original space. If there is still a vehicle parked in your original parking space, you must use the app to report the issue again.
You must follow the problem reporting process within the Parkade app to receive a temporary space, if eligible. Refunds will not be provided for reservations created outside of this process, even if your space was occupied or inaccessible.
Parking in another spot, even if your spot is occupied or inaccessible, without authorization from Parkade will result in penalty fees and/or towing of your vehicle.
Submitting a falsified report of any kind may result in termination of your Parkade account.

Unauthorized Parking

Parkade and/or your building management team (the parking operator) maintains the right to take enforcement action, including issuing Penalty Fees and/or towing your or your guest's vehicle for any violation of Parkade's terms or your parking facility's rules by you or your guest(s). Unauthorized parking consists of parking in a location without valid permission from Parkade or in writing by the Property. Unauthorized parking also includes parking that disrupts the use of the parking facilities for others, such as parking beyond the parking lines of a spot, parking in or impeding aisleways or drive lanes, parking in any way that blocks or prevents access to another parking spot, parking in pedestrian walkways or access points, parking in areas marked for the loading/unloading of persons with disabilities, parking in fire lanes or emergency vehicle lanes, or parking in any location except your designated parking space(s). Parkade and/or your building management team maintains discretion on unauthorized parking and what type of enforcement action is needed.
Penalty fees vary based on your parking facility's rules and governing laws. Penalty fees may vary on factors including but not limited to the number of violations, severity of violation, or specific rule violations. Penalty fees typically range from $50 per offense to $500 per offense for severe violations.
You are responsible for any active vehicles registered to your account. By registering a vehicle to your account, you verify that you are (1) have the right to use and/or control the vehicle in question, and (2) responsible for any instances of unauthorized parking involving that vehicle.
By agreeing to these terms, you authorize Parkade to bill your payment method on file for instances of unauthorized parking, or any violation of Parkade's Reservation Terms, Terms of Service, or any of your parking facility's rules.
You may request a review of a penalty fee issued to you by Parkade by contacting us at hello@parkade.com, or by responding to the penalty fee notification we send you.
Parkade and/or your building management team (the parking operator) are not responsible for any damage to your vehicle resulting from a tow.

General Parking Requirements

Park only in spots in which you’ve been directed to park in by Parkade.
A parking reservation is not completed until you (1) receive confirmation in the Parkade app that your reservation has been successfully created, and (2) you receive a confirmation email from hello@parkade.com. It is your responsibility to ensure this process is completed fully, and that you have an activation parking reservation for the space you have parked in.
Your vehicle must be parked fully within the designated space, and no part of your vehicle may be touching or extended beyond the inner edges of the lines or markings of your designated or reserved parking space.
Do not park in aisleways, drive lanes, in any way that blocks or prevents access to another parking spot, pedestrian walkways or access points, in areas marked for the loading/unloading of persons with disabilities, in fire lanes or emergency vehicle lanes, or in any location except your designated parking space(s).
You must add your vehicle information and license plate before the reservation start time. If reserving a spot for a guest, you are responsible for ensuring your guest adds their vehicle information and license plate, including any temporary plate. Vehicles that are not properly registered within the Parkade app are subject to towing.
All vehicles parked with the Parkade platform must carry insurance that meets state laws, and have a visible license plate on at least one side of the vehicle — a temporary dealer plate with plate number is allowed, and the temporary plate must be registered. Vehicles without a license plate are not allowed within any parking facility, and may be towed at the vehicle owner's expense.
Reservations you make for spots through Parkade are to be used only by you, trusted guests, or other approved members of your building. The offering, posting, or resale of parking reservations you have made through Parkade on platforms outside of Parkade is strictly prohibited, and may lead to loss of parking privileges, cancellation of created reservations, and termination of your Parkade account.
Vehicles parked in spaces marked for individuals with disabilities must display proper placards and/or license plates at all times.
Vehicles you have parked in spots you have reserved, or have been reserved for your use, must be registered in the Parkade app.
Your vehicle information in the Parkade app must be up to date at all times.
If reserving a spot for a guest, your guests' vehicle information must be up to date at all times.

Payments

Short-term, non-recurring reservations are fully billed to your chosen payment method at the time of booking.
Monthly, recurring reservations are billed each month, on the renewal date specified when you make the reservation, to your chosen payment method.
If you fail to remit payment to Parkade for a parking reservation, your reservation may be canceled.
If your reservation is canceled due to non-payment, you must pay any past due balances. You are not guaranteed the same spot if you must make a new reservation, and you will be required to pay the current rate as displayed in the Parkade app.
If your reservation is canceled due to non-payment, any previously applied discounts or rate reductions will no longer be valid.
There is a penalty fee of $15 for any parking spot that must be reassigned due to failure to pay for the parking space.
If attempting to pay via linked bank account ("ACH"), failed payment attempts will result in penalty fees of up to $15 per occurrence.
The parking operator reserves the right to adjust parking prices at any time.
It is your responsibility to ensure any payment method on your account is correct, up to date, and you have proper authorization to utilize the payment method.
You must contact hello@parkade.com if you have questions regarding payments or charges from Parkade. Filing a dispute with your card issuer for any fee from Parkade may result in penalties, including but not limited to: (1) cancellation of any current or upcoming reservations, (2) loss of access to Parkade, (3) towing of your vehicle.
Adding a payment method to your account that you are not authorized to use may result in cancelation of your reservations, and loss of access to Parkade.
If connecting a payment method, it is your responsibility to ensure the account type accepts refunds. Parkade cannot and will not issue refunds to non-originating accounts for any reason.

Vehicle

You are responsible for keeping your vehicle records up to date. This can be updated in the app at any time by clicking on Account → Vehicles.
No vehicle maintenance (including but not limited to oil changes, repairs, or car washing) is permitted, without prior written approval from the parking operator.
Cars parked within facilities using Parkade must be operable and used at least once per month.
Parking spaces are subject to occasional building-maintenance needs, such as repainting, repainting or repairs. Vehicle owners may be required, to relocate their vehicle temporarily to accommodate such work. Parkade is not responsible for refunds or compensation for such relocation.
You may not park multiple vehicles, regardless of size, in the same spot without prior written approval from the parking operator.
You may not use your parking spot for non-vehicular storage without prior written approval from the parking operator.